August 1, 2010

David T. Brown, Chair of the firm's Management Committee, authored an article for Bloomberg Law Reports titled "Creating a Service-Driven Culture: A Strategy for Consistently Meeting Clients' Needs and Building a Strong, Enduring Firm."


Many law firms have client-focused visions, mission statements and value systems that were established by their founders. But how do you ensure your firm lives up to those commitments, years–or even decades–later? Although all firms are unique, one of the most powerful ways to accomplish this goal is to proactively foster and sustain a culture that focuses on service. Firms that adopt this strategy invariably build strong, enduring organizations. In addition, being known for having a service-driven culture can be a tremendous selling point to both clients and lateral recruits.

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This article contains material of general interest and should not be construed as legal advice or a legal opinion on any specific facts or circumstances. Under applicable rules of professional conduct, this content may be regarded as attorney advertising.